Terms of Service
Last updated: February 9, 2026
These Terms of Service ("Terms") govern your access to and use of the website and services provided by Rapidwheels Logistics Services. By accessing our website or submitting an inquiry, you agree to be bound by these Terms.
1. Services
Rapidwheels Logistics Services provides logistics-related services including but not limited to customs brokerage, freight forwarding, trucking, warehousing, and related consulting services. All services are subject to availability and may change without prior notice.
2. Use of Website
You agree to use this website for lawful purposes only and not to engage in any activity that may damage, disable, or interfere with the website or its services.
3. Accuracy of Information
You agree to provide accurate and complete information when submitting inquiries or requesting services. Rapidwheels Logistics Services is not responsible for issues arising from incorrect or incomplete information provided by you.
4. Quotes and Pricing
All quotations provided are estimates unless otherwise stated in writing. Final pricing may vary based on shipment details, documentation, customs requirements, and other factors beyond our control.
5. Payments
Payment terms will be specified in quotations, invoices, or service agreements. Failure to make payment according to agreed terms may result in suspension of services.
6. Limitation of Liability
Rapidwheels Logistics Services shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services, to the fullest extent permitted by law.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.
8. Intellectual Property
All content on this website, including text, logos, and graphics, is the property of Rapidwheels Logistics Services and may not be used without written permission.
9. Termination
We reserve the right to terminate or restrict access to our website or services if these Terms are violated.
10. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
12. Contact Us
If you have any questions about these Terms, please contact:
Rapidwheels Logistics Services
Email: [email protected]
Frequently Asked Questions
How long does Customs Clearance usually take?
Customs clearance typically takes 1 to 3 working days after the complete set of documents has been submitted and verified.
Processing time may vary depending on the type of shipment, accuracy of documents, and customs inspections. Our team works closely with the Bureau of Customs to ensure your cargo is cleared as quickly and smoothly as possible.
What are the common reasons for shipment delays at Customs?
Shipment delays at Customs usually happen due to incomplete or inaccurate documents, unpaid duties and taxes, or discrepancies in declared values or product descriptions. Other common causes include random inspections, Customs system downtime, or pending permits from government agencies (like FDA, DA, or DTI).
To avoid delays, we make sure all documents are properly prepared, validated, and submitted before your shipment arrives.
Can you process shipments without an Importer’s Accreditation?
No, all importers must be accredited with the Bureau of Customs (BOC) before their shipments can be officially processed and released.
Accreditation is required to verify the importer’s legitimacy and compliance with Customs regulations.
However, if you’re a first-time importer, we can assist you in securing your accreditation quickly and guide you through the complete process to ensure your shipments are not delayed.
How long does international shipping usually take?
The transit time for international shipments depends on the mode of transport and the origin and destination countries:
Air Freight: Typically 2–7 business days for most major destinations.
Sea Freight: Usually 15–45 days, depending on the shipping route, port handling, and customs clearance.
Other factors, such as customs inspections, weather, and holidays, may also affect delivery times. Our team coordinates closely with carriers and monitors your shipment to ensure it reaches you as quickly and smoothly as possible.
What taxes and duties will I need to pay for my import?
When importing goods into the Philippines, you may need to pay:
Customs Duties – based on the product type and declared value
Value-Added Tax (VAT) – usually 12% of the total landed cost
Excise Tax – for certain items like alcohol, tobacco, or petroleum
Other Government Fees – such as FDA, DA, or DTI fees, if applicable
The exact amount depends on your shipment and its documents.
For an accurate quotation or computation of duties and taxes, you can send your import documents to [email protected], and our team will provide a detailed breakdown.
I’m a new importer. What are the requirements to get accredited with the Bureau of Customs?
To know the complete list of requirements for importer accreditation and registration, please visit the official Bureau of Customs (BOC) website:
Can you assist me in applying for BOC or PEZA accreditation?
Yes! We guide businesses through the entire accreditation process with the Bureau of Customs (BOC) or PEZA, from preparing and reviewing the required documents to submitting your application.
Our team ensures your application is complete and compliant, helping you avoid delays and secure your accreditation efficiently so you can start importing or exporting without hassle.
Can you handle oversized or project cargo?
Yes! We specialize in project and oversized cargo, including heavy machinery, equipment, and large shipments that require special handling.
Our team manages route planning, equipment selection, permits, and logistics coordination to ensure your cargo is transported safely, efficiently, and on schedule.
Do you provide assistance for export documentation?
Yes! We help businesses prepare and process all the required export documents, including commercial invoices, packing lists, permits, and customs forms.
Our team ensures your export paperwork is accurate, complete, and compliant, helping your shipments clear customs smoothly and reach their destination on time.
Can you deliver outside Metro Manila or to provincial areas?
Yes! We provide nationwide trucking and delivery services across the Philippines. Whether your shipment is going to Metro Manila, nearby provinces, or far-flung areas, our trusted network of trucks and professional drivers ensures your cargo arrives safely and on time.
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