Privacy Policy
Last updated: February 9, 2026
Rapidwheels Logistics Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit an inquiry through our forms.
Information We Collect
We may collect personal information including but not limited to:
1. Name
2. Email address
3. Phone number
4. Company name
Any information you submit through our forms
We may also collect non-personal information such as browser type, IP address, and website usage data.
How We Use Your Information
We use the information we collect to:
1. Respond to inquiries and provide logistics and related services
2. Communicate with you about our services and quotations
3. Improve our website and customer experience
4. Send promotional or marketing communications (you may opt out at any time)
Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of receiving marketing communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Rapidwheels Logistics Services
Email: [email protected]
Frequently Asked Questions
How long does Customs Clearance usually take?
Customs clearance typically takes 1 to 3 working days after the complete set of documents has been submitted and verified.
Processing time may vary depending on the type of shipment, accuracy of documents, and customs inspections. Our team works closely with the Bureau of Customs to ensure your cargo is cleared as quickly and smoothly as possible.
What are the common reasons for shipment delays at Customs?
Shipment delays at Customs usually happen due to incomplete or inaccurate documents, unpaid duties and taxes, or discrepancies in declared values or product descriptions. Other common causes include random inspections, Customs system downtime, or pending permits from government agencies (like FDA, DA, or DTI).
To avoid delays, we make sure all documents are properly prepared, validated, and submitted before your shipment arrives.
Can you process shipments without an Importer’s Accreditation?
No, all importers must be accredited with the Bureau of Customs (BOC) before their shipments can be officially processed and released.
Accreditation is required to verify the importer’s legitimacy and compliance with Customs regulations.
However, if you’re a first-time importer, we can assist you in securing your accreditation quickly and guide you through the complete process to ensure your shipments are not delayed.
How long does international shipping usually take?
The transit time for international shipments depends on the mode of transport and the origin and destination countries:
Air Freight: Typically 2–7 business days for most major destinations.
Sea Freight: Usually 15–45 days, depending on the shipping route, port handling, and customs clearance.
Other factors, such as customs inspections, weather, and holidays, may also affect delivery times. Our team coordinates closely with carriers and monitors your shipment to ensure it reaches you as quickly and smoothly as possible.
What taxes and duties will I need to pay for my import?
When importing goods into the Philippines, you may need to pay:
Customs Duties – based on the product type and declared value
Value-Added Tax (VAT) – usually 12% of the total landed cost
Excise Tax – for certain items like alcohol, tobacco, or petroleum
Other Government Fees – such as FDA, DA, or DTI fees, if applicable
The exact amount depends on your shipment and its documents.
For an accurate quotation or computation of duties and taxes, you can send your import documents to [email protected], and our team will provide a detailed breakdown.
I’m a new importer. What are the requirements to get accredited with the Bureau of Customs?
To know the complete list of requirements for importer accreditation and registration, please visit the official Bureau of Customs (BOC) website:
Can you assist me in applying for BOC or PEZA accreditation?
Yes! We guide businesses through the entire accreditation process with the Bureau of Customs (BOC) or PEZA, from preparing and reviewing the required documents to submitting your application.
Our team ensures your application is complete and compliant, helping you avoid delays and secure your accreditation efficiently so you can start importing or exporting without hassle.
Can you handle oversized or project cargo?
Yes! We specialize in project and oversized cargo, including heavy machinery, equipment, and large shipments that require special handling.
Our team manages route planning, equipment selection, permits, and logistics coordination to ensure your cargo is transported safely, efficiently, and on schedule.
Do you provide assistance for export documentation?
Yes! We help businesses prepare and process all the required export documents, including commercial invoices, packing lists, permits, and customs forms.
Our team ensures your export paperwork is accurate, complete, and compliant, helping your shipments clear customs smoothly and reach their destination on time.
Can you deliver outside Metro Manila or to provincial areas?
Yes! We provide nationwide trucking and delivery services across the Philippines. Whether your shipment is going to Metro Manila, nearby provinces, or far-flung areas, our trusted network of trucks and professional drivers ensures your cargo arrives safely and on time.
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